Compliance

We value our client’s reputation as much as ours, which is why we are both ISO 9001 & ISO 27001 certified. All of our tracing enquiries are conducted within the Credit Services Association (CSA) guidelines, Financial Conduct Authority (FCA) guidelines and the GDPR Data Protection and Information Commissioners Office (ICO) guidelines.

Our Policies

1. Anti-Bribery
2. Business Continuity & Recovery Plan
3. Communications
4. Complaints Procedure
5. Data Protection & Retention
6. Information Management System
7. Information Security
8. Home Working
9. Principles of Trace Codes of Conduct
10. Technology & Data Disposal
11. Treating Customers Fairly
12. Password protection
13. Quality

Licences and Certifications

1. ISO 9001 & ISO 27001 accreditations
2. Credit Services Association
3. Certificate of Incorporation
4. Information Commissioners Office
5. Indemnity Insurance